VODhelp.com

Billing Questions
Top General Questions What is VODhelp.com? VODhelp.com provides user information resources and services for all sites that are "Powered By VOD.com". Why is VODhelp.com billing me? When you make a purchase using your credit card or checking account from a VOD.com site the charge appears on your statement as *NAAVODhelp.com. How can I inquire about my web site membership? When you make a purchase from a VOD.com site, there are no RECURRING Memberships. You are only billed for the purchase you make. My credit card won't work. There are a number of factors that may account for your credit card is being declined.Here are just a few of those reasons: Exceeded usage limits: too much activity on card. Declined at authorization: information provided did not match issuing bank records. Blocked: card has been blocked from purchasing these types of goods or services. Fraud: Card has a history of fraudulent use with this type of merchant. If you still have questions about why your credit card or checking account will not work please CONTACT US and we can assist you in resolving the issue. Top Password Help I registered at a VOD.com site and I can't remember my login information. Click Here to retrieve logon information. I know my account is active, but my login information won't work. If you are using copy/paste to enter your logon information there is a chance that an extra space is being added to the beginning or end of your e-mail address or password. This extra space will cause your logon information to be invalid. We suggest that you key in your information. Also remember that when you enter your password that it is CaSe SeNsItIvE. Top Billing Questions How do I cancel? We are sorry that you wish to cancel your account with VOD.com. Please remember that there are no monthly fees and therefore nothing to cancel. If you merely wish to take yourself off of the mailing list, you may do this manually by logging onto the site, clicking on the "My Account" tab, and then on "Personal Preferences." You may also remove your billing information manually by clicking on "My Account" and then on "Account Information." Delete the proper information, and then click "Update." It costs nothing to keep your account, and you can always come back later to enjoy the movies on our site. If you wish to cancel because you are unhappy with the VOD.com site you are using, please CONTACT US with detailed information so we can investigate the cause of your dissatisfaction. How do I see my account information? Please Click Here to retrieve membership information. My credit card or checking account was charged twice. What do I do? Please CONTACT US so we can resolve this issue for you. When a credit is issued it will take several days before it will appear on your credit card or checking account. You are charging me for something I didn't purchase or authorize. VODhelp.com sites only bill for what is purchased at the site. If you believe the site has recorded this purchase incorrectly, VODhelp.com will be happy to help you resolve your billing problem. Please CONTACT US with detailed information so we can resolve this issue for you. Please include your name and a daytime telephone number in the event we need to call you. All calls we make to users are from "VODhelp.com". Top Fraud We take credit card fraud seriously. The Internet is a wonderful place to obtain information, transfer knowledge, share ideas, and conduct business. In an effort to maintain a secure environment for merchants and consumers, billingservices.com takes aggressive measures to deter credit card fraud. We submit all fraudulent orders to the Federal Bureau of Investigations (FBI), the U.S. Postal Inspection Service and the International Criminal Police Organization (INTERPOL).We cooperate fully with these agencies to ensure successful prosecution of these cases. Top Technical Questions I am having problems viewing the content of the site what do I do? Return to the site in question, there will be a "Contact Us" tab. Click this tab and complete the requested information on the form. Completing the information form is critical in resolving content viewing issues. You will receive a reply within 24 hours. Top Contact Information We will be happy to assist you with any questions or issues you may have regarding your account or the VOD.com** site you are using. There are several ways to contact us: Email: CONTACT US Telephone: M - F 7:30AM - 3:30PM EST 1-800-461-9800 (within the U.S.) 1-215-418-2623 (outside the U.S.)

Billing Questions

Top General Questions

What is VODhelp.com?
VODhelp.com provides user information resources and services for all sites that are "Powered By VOD.com".

Why is VODhelp.com billing me?
When you make a purchase using your credit card or checking account from a VOD.com site the charge appears on your statement as NAA*VODhelp.com.

How can I inquire about my web site membership?
When you make a purchase from a VOD.com site, there are no RECURRING Memberships. You are only billed for the purchase you make.

My credit card won't work.
There are a number of factors that may account for your credit card is being declined.Here are just a few of those reasons:

Exceeded usage limits: too much activity on card.
Declined at authorization: information provided did not match issuing bank records.
Blocked: card has been blocked from purchasing these types of goods or services.
Fraud: Card has a history of fraudulent use with this type of merchant.

If you still have questions about why your credit card or checking account will not work please CONTACT US and we can assist you in resolving the issue.

Top Password Help

I registered at a VOD.com site and I can't remember my login information.
Click Here to retrieve logon information.

I know my account is active, but my login information won't work.
If you are using copy/paste to enter your logon information there is a chance that an extra space is being added to the beginning or end of your e-mail address or password. This extra space will cause your logon information to be invalid.

We suggest that you key in your information.

Also remember that when you enter your password that it is CaSe SeNsItIvE.

Top Billing Questions

How do I cancel?
We are sorry that you wish to cancel your account with VOD.com.

Please remember that there are no monthly fees and therefore nothing to cancel.

If you merely wish to take yourself off of the mailing list, you may do this manually by logging onto the site, clicking on the "My Account" tab, and then on "Personal Preferences."

You may also remove your billing information manually by clicking on "My Account" and then on "Account Information." Delete the proper information, and then click "Update."

It costs nothing to keep your account, and you can always come back later to enjoy the movies on our site.

If you wish to cancel because you are unhappy with the VOD.com site you are using, please CONTACT US with detailed information so we can investigate the cause of your dissatisfaction.

How do I see my account information?
Please Click Here to retrieve membership information.

My credit card or checking account was charged twice. What do I do?
Please CONTACT US so we can resolve this issue for you. When a credit is issued it will take several days before it will appear on your credit card or checking account.

You are charging me for something I didn't purchase or authorize.
VODhelp.com sites only bill for what is purchased at the site. If you believe the site has recorded this purchase incorrectly, VODhelp.com will be happy to help you resolve your billing problem.

Please CONTACT US with detailed information so we can resolve this issue for you. Please include your name and a daytime telephone number in the event we need to call you. All calls we make to users are from "VODhelp.com".

Top Fraud

We take credit card fraud seriously.
The Internet is a wonderful place to obtain information, transfer knowledge, share ideas, and conduct business. In an effort to maintain a secure environment for merchants and consumers, billingservices.com takes aggressive measures to deter credit card fraud. We submit all fraudulent orders to the Federal Bureau of Investigations (FBI), the U.S. Postal Inspection Service and the International Criminal Police Organization (INTERPOL).We cooperate fully with these agencies to ensure successful prosecution of these cases.

Top Technical Questions

I am having problems viewing the content of the site what do I do?
Return to the site in question, there will be a "Contact Us" tab. Click this tab and complete the requested information on the form. Completing the information form is critical in resolving content viewing issues. You will receive a reply within 24 hours.

Top Contact Information

We will be happy to assist you with any questions or issues you may have regarding your account or the VOD.com site you are using.

There are several ways to contact us:
Email: CONTACT US

Telephone:
M - F 7:30AM - 3:30PM EST
1-800-461-9800 (within the U.S.)
1-215-418-2623 (outside the U.S.)